Terms and conditions

Booking terms and conditions:

Your place at the event will be confirmed upon making this booking but payment must be received at least 21 days from receipt of the invoice date. Payment can be made in the following ways:


Credit card: Payment can be made by credit card online as part of the booking process or by calling the Institute of Fundraising Events Team on 020 7840 1040


BACS: Please use the following details

            Institute of Fundraising

            NatWest Bank

            Sort code: 60-20-31

            Account: 64806057

            Iban: GB06 NWBK 60203 16480 6057

            Swift number: NWBKGB2L

The attendee will have the option to select credit card or invoice at the time of booking.


Payment terms:

Payment must be received prior to attendance at Fundraising Convention and within 21 days of receipt of invoice. After the 14 June, payment can only be made by credit card unless a same day BACS payment is possible.


International delegates and payments:

In the instance where you are attending Fundraising Convention from outside the UK, your place at the event will only be confirmed upon full receipt of payment. Payment will need to be made by credit card and prior to your attendance to the event.



Cancellations must be received in writing via email to IoFConvention@institute-of-fundraising.org.uk and must contain the full booking details including delegate and organisation name and contact details. Your cancellation will be confirmed in writing to the fee payer along with an invoice for any outstanding/applicable fees due.

The following charges will apply if you wish to cancel your booking:

  • For the period of one calendar month prior to the event start date, no refund/credit will be given on cancellations and any outstanding fees must be paid regardless of attendance


Substitute attendees:

If you are no longer able to attend, your place at the event may be used by a substitute attendee. Please email IoFConvention@institute-of-fundraising.org.uk with details of the original attendee and the nominated substitute’s details, including name, position, contact email and telephone number. Please note, if a higher rate is applicable to the substitute attendee (for example due to IoF Individual member status), the difference will apply and be invoiced upon notification of the substitution.

Substitutions can only be made for single day passes, should the attendee have a three day pass and be unable to attend one of the days, no substitution will be possible. Should an attendee be found to have done this, the IoF reserve the right to charge a full day’s additional pass (this will be at the rate applicable at the time).


Badge sharing:

Fundraising Convention passes MUST be used by the named delegate only and cannot be shared. If an attendee is found to be using another delegate’s badge, the IoF reserve the right to charge the attendee for a full day’s additional pass (this will be at the rate applicable at the time).


Access to conference materials:

Copies of the conference presentations, along with audio recordings of the sessions, will be made available via the Fundraising Convention website after the event. Please note: only those presentations and audio recordings where permission has been granted by the speaker/s will be available.

Login details to the delegate area will be provided to allow all registered delegates to access these.


Individual member rate:

When purchasing an individual ticket for the event, in order to qualify for the Individual member rate, the attendee must be an Individual member of the Institute of Fundraising prior to purchasing the ticket. To benefit from the member discount, you will need to have applied for Individual Membership, and had your application confirmed, at least five working days before booking.


Group 'bundle' bookings:

When making a group booking, in order to qualify for the member rate, the organisation of the attendees must be an organisational member of the Institute of Fundraising prior to making the purchase. To benefit from the member discount, you will need to have applied for Organisational membership, and had your application confirmed, at least five working days before booking.


Event dates, venues and postponement

The Institute of Fundraising reserves the right to alter event dates, programmes, venues and location where necessary without liability. We will endeavour to give the delegate as much advance notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend the event at the revised location or date, we will credit 100% of the delegate fee or offer a credit for a future event.


In the event of cancellation by the Institute of Fundraising, a full refund will be offered

Please note: We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.


Other terms

The Institute of Fundraising does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to Fundraising Convention. These remain the responsibility of the individual attendees.

The Institute of Fundraising reserves the right to remove any attendee from Fundraising Convention should their behaviour be deemed inappropriate. In such event, no refund of event fees or other costs will be made. Please refer to our Code of Behaviour for more information

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